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SHIPPING & RETURNS

SHIPPING POLICY

We ship all of our records through the United States Post Office through their media mail service. This takes on average 4 days to arrive but in shipments to Hawaii and Alaska shipping may take up to 12 days. We do offer expediated shipping by request, but the buyer will be expected to cover the cost of shipping. All record orders will be shipped for free otherwise

​​RETURN & EXCHANGE POLICY​

In the case that your item arrives damaged in shipment we will offer the buyer a full refund upon return. We ask that the buyer requests a return through the Mercari selling platform and we will handle the rest. 

At House of Vinyl, our policy is that if we do not have your purchased vinyl in stock, we will go through with the order sending you a record of similar genre and twice the value of the order. We take pride in offering our buyers more than they asked with unfulfilled orders. Of course, if the buyer is still not satisfied they can return the order for a full refund.

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